Returns

We offer a 30 day guarantee 

ONLINE PURCHASE RETURN OR EXCHANGE

If you wish to return or exchange a product, please do so within 30 days from the ship date for a refund on the purchase price, minus shipping, handling and other charges. Refunds will be credited to the original credit card used for payment.

Naturally, we cannot take returns on overly used products or products not bought online at Loremcosmetics.com.

How to complete a return

  1. Email us at help@loremcosmetics.com and include your name and order #.
  2. We will email you back within 24 hours with a return label.
  3. Pack the items in the original packaging and affix the new shipping label. 
  4. Drop the package off at any USPS carrier and you're done. 

Please allow up to 5 business days from arrival of returned items to process a return and credit your account. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction.

Terms

  • Your items must be postmarked within 30 days of the receipt of your order, and the product must be mostly full.
  • Please ship the products in the original packaging to ensure that your return remains eligible for a refund.